This Privacy Policy explains how PureMist, LLC, doing business as Pure Mist USA ("Pure Mist USA," "we," "us," or "our"), collects, uses, shares, and protects your information when you visit www.puremistusa.com, respond to our ads, contact us, or use our services. We sell and install automated, all-natural bug-misting systems for homes and businesses in Florida. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We collect information you give us directly, such as when you fill out a form on our website, submit a Facebook or Instagram lead ad, call, email, or text us, or request an estimate. This may include:
- Your name
- Phone number
- Email address
- Property address (the home or business where service would be provided)
- Details about your pest problem and your property, and any other information you choose to share with us
- Payment information when you pay an invoice (processed by our payment processor; see Section 3)
We may also collect basic technical information automatically when you visit our website, such as your browser type, device type, pages visited, and general usage information. See Section 4 (Cookies and Analytics).
2. How We Use Your Information
We use your information to:
- Respond to your inquiries and contact you by email, phone, and text message
- Schedule free on-site estimates and service appointments
- Prepare and send quotes, proposals, and invoices
- Send appointment reminders and service updates
- Provide, install, and support our misting systems and services
- Process payments
- Provide customer service
- Improve our website, advertising, and services
- Comply with legal obligations and protect our rights
3. How We Share Your Information
We do not sell your personal information. We share information only as described below:
- Scheduling and customer management (CRM) providers. We use Jobber to manage scheduling, estimates, quotes, invoicing, and customer communications, including text messages.
- Payment processors. Payments are handled by third-party payment processors. We do not store full payment card numbers on our own systems.
- Advertising platforms. We use advertising platforms such as Facebook and Instagram (Meta) to run ads and receive lead information you submit through those platforms. These platforms may also collect information about your interactions with our ads under their own privacy policies.
- Other service providers. We may share information with vendors and subcontractors who help us run our business, such as those providing customer service, installation, or technical support. They may use your information only to perform services for us.
- Legal reasons. We may disclose information if required by law, to respond to legal process, or to protect the rights, property, or safety of Pure Mist USA, our customers, or others.
- Business transfers. If our business is sold, merged, or reorganized, information may be transferred as part of that transaction.
4. Cookies and Analytics
Our website may use cookies and similar technologies to make the site work, understand how visitors use it, and measure the performance of our advertising. We may use analytics and advertising tools, such as those provided by Meta, that collect information about your visit. You can set your browser to block or delete cookies; however, some parts of the website may not work properly if you do.
5. SMS / Text Messaging Privacy
If you provide your mobile phone number and agree to receive text messages from Pure Mist USA, we will use your number to send messages related to appointment scheduling, estimate follow-up, appointment reminders, quotes and invoices, service updates, and customer service.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
The information-sharing exclusions in this section do not include subcontractors that provide support services, such as customer service. All other categories in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out of text messages at any time by replying STOP. Reply HELP for help. For more information, see the SMS/Text Messaging Terms in our Terms of Service at www.puremistusa.com/terms.
6. Data Retention
We keep your information for as long as needed to provide our services, maintain customer and warranty records, meet our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete it or make it anonymous.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmitting or storing data is completely secure, and we cannot guarantee absolute security.
8. Your Choices
- Text messages: Reply STOP to any text message to opt out. Reply HELP for help.
- Email: Use the unsubscribe link in any marketing email, or email us at info@puremistusa.com. We may still send you messages about your account, appointments, or invoices.
- Phone calls: Tell us during a call or contact us if you do not want to receive calls.
- Access, correction, and deletion: You may ask us to access, correct, or delete the personal information we have about you by contacting us using the details below. We may need to keep certain information as required by law or for legitimate business purposes.
- Cookies: You can manage cookies through your browser settings.
9. Children's Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.
10. Third-Party Links and Services
Our website and messages may contain links to third-party websites or services, such as Facebook, Instagram, Jobber, or payment pages. We are not responsible for the privacy practices of those third parties. Please review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and change the Effective Date above. Your continued use of our website or services after changes are posted means you accept the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or your information, please contact us:
PureMist, LLC (d/b/a Pure Mist USA)
1128 Prairie Rose Way
Victoria, MN 55386
Email: info@puremistusa.com
Phone: 612-716-8294
Website: www.puremistusa.com